Refund policy
Last updated: June 21, 2026
At KEYED RECORDINGS, every physical product is made to order. Please read our refund policy carefully before placing an order.
Returns
Because products are made specifically for each order, we do not accept returns or exchanges due to:
- Ordering the wrong size
- Change of mind
- Incorrect color selection
- Customer preference
Please review product descriptions and sizing information carefully before purchasing.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If the issue is verified, we will arrange a replacement or refund at no additional cost.
Lost Packages
If a package is confirmed lost in transit, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement or refund.
Digital Products
Unless otherwise required by applicable law, all digital products, downloads, and digital music purchases are non-refundable once access has been provided.
Shipping Costs
Shipping charges are non-refundable except when the error was caused by KEYED RECORDINGS or our fulfillment partner.
Processing Time
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact
If you have any questions regarding this Refund Policy, please contact: